Send a text message to 404-548-8333 for help with your order or account. For more complex issues, you may be asked to continue the conversation on Signal for added privacy and verification. ⚠️ Important: Only accept Signal requests from the phone number 404-548-8333. Do not respond to Signal messages from any other number claiming to be us.

Our platform is hosted on a secure server to protect your data. Occasionally, this added security can cause a short delay in generating your receipt. Please be patient—it will load, and you’ll be prompted to complete payment. If it doesn’t appear within a few minutes, feel free to contact support for help.

If you’re missing shipping updates, make sure to remove Oil & Eve and Shippo from your spam or junk inbox. UPS tracking emails are sent through these systems—if they’re filtered out, you won’t receive delivery updates. Be sure to mark both as safe senders to stay in the loop.

If you use a VoIP number like Google Voice, you may not receive critical texts or tracking links. Use a real mobile carrier to stay updated.

No, we are not zoned or licensed for customer pickups. We operate strictly as an online store, offering shipping and same-day delivery throughout the Atlanta area.

If your order is valued over $100, it is automatically insured, and we’ll do our best to help recover your loss through a claim or reshipment when possible. However, by shopping with us, you acknowledge that all sales are final, and we are not obligated to issue refunds for lost, stolen, or damaged packages. Please also be aware that shipping sensitive products like fresh press and melt comes with natural risks—fresh press may nucleate, melt may grease up, and packages may be delayed, lost, or stolen. We’ll support you as best we can within the limits of our policies and insurance coverage.

Traditional payment processors charge up to 15% in fees once you include banks, merchant platforms, and taxes. On top of that, payments can be reversed as fraud, even when no fraud occurred—leaving us to cover the loss directly from our own accounts. To protect ourselves from chargebacks and avoid the 7-day holds many processors place on high-risk industries, we use peer-to-peer (P2P) payment methods. This allows us to verify payment instantly and ship your order without delay, while keeping costs fair and service fast.